Terms of service
Aurum AI Inc. Terms of Service
These Terms of Service ("Terms") are a legal agreement between Aurum AI Inc. ("Aurum AI," "we," "us," or "our") and you, the medical corporation, entity or individual ("you" or "your") accessing or using our website located at https://www.getaurum.ai (the "Site") and any related applications and services provided by Aurum AI (collectively, the "Services").
By accessing or using the Services, you represent that:
- If you are accessing or using the Services on behalf of a company, organization, or other legal entity, you have the authority to bind that entity to these Terms.
- You agree to these Terms and all applicable laws and regulations.
If you do not agree to these Terms, you are prohibited from accessing the Site or using the Services.
Aurum AI reserves the right to modify these Terms at any time. Updates will be effective upon publication, and continued use of the Services constitutes your acceptance of the revised Terms.
1. Privacy Policy
Your use of the Services is subject to our Privacy Policy, which outlines how we collect, use, and protect your data. By using our Services, you consent to the practices described in the Privacy Policy, available at https://www.getaurum.ai/privacy-policy.
2. User Obligations
By using the Services, you agree to:
- Provide accurate, current, and complete information during registration or when prompted by the Services.
- Maintain the confidentiality of your account credentials and notify us immediately of unauthorized access or breaches.
- Use the Services only for lawful purposes in compliance with all applicable laws and regulations.
3. Limitations of Use
You agree not to:
- Modify, copy, create derivative works of, decompile, or reverse engineer the software or materials provided.
- Remove copyright or proprietary notices from the materials.
- Transfer materials to another party or "mirror" them on another server.
- Abuse or disrupt Aurum AI’s networks or services.
- Publish or transmit harassing, indecent, fraudulent, or unlawful content.
- Violate applicable laws or third-party rights, including intellectual property and privacy rights.
- Use the Services to distribute spam or unauthorized advertising.
- Harvest or collect user data without consent.
4. Intellectual Property
All content, software, and materials provided through the Site and Services, including but not limited to text, graphics, logos, and source code, are owned by or licensed to Aurum AI and protected by copyright, trademark, and other intellectual property laws.
By providing feedback, suggestions, or other input regarding the Services ("Feedback"), you agree that:
- Aurum AI shall own all intellectual property rights in such Feedback.
- Aurum AI may use, disclose, and commercialize Feedback without restriction or obligation to compensate you.
This clause survives the termination of these Terms.
5. No Professional-Client Relationship and Disclaimer of Medical Advice
The Services are administrative tools designed to assist in managing operational efficiency within medical clinics. The Services do not provide medical advice, diagnosis, or treatment and are not a substitute for professional medical judgment.
By using the Services:
- You acknowledge that no doctor-patient or other professional-client relationship is established between you, your patients, or Aurum AI as a result of using the Services.
- You timely review all interactions between Aurum AI and your patients, colleagues, vendors and other third parties.
- You retain full responsibility for all medical decisions, care, and treatment provided to your patients, and Aurum AI is not liable for any medical outcomes resulting from the use of the Services.
It is your responsibility to inform patients that interactions facilitated through the Services do not constitute medical advice or professional consultation and to ensure patients seek appropriate medical care when needed.
6. Dispute Resolution
All disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration conducted by the British Columbia International Commercial Arbitration Centre (BCICAC) in Vancouver, British Columbia. The arbitration shall be conducted in English and in accordance with the BCICAC Arbitration Rules.
Before initiating arbitration, you agree to attempt to resolve disputes informally by contacting Aurum AI. Each party shall bear its own costs of arbitration, except as otherwise required by applicable law.
Nothing in this section prevents either party from seeking injunctive relief or other equitable remedies in a court of competent jurisdiction.
7. Indemnification
You agree to indemnify, defend, and hold harmless Aurum AI, its officers, directors, employees, agents, and affiliates from any and all claims, damages, liabilities, costs, and expenses, including but not limited to legal fees, arising out of or related to:
- Your use of the Services.
- Any breach of these Terms by you or your users.
- Any violation of applicable laws or regulations by you or your users.
- Claims from your patients or other healthcare providers arising out of or relating to your use of the Services, including, but not limited to, scheduling errors, missed follow-ups, or delays in patient care.
- Any alleged or actual breach of applicable laws, regulations, or standards, including but not limited to healthcare regulations such as HIPAA or PIPEDA, resulting from your use of the Services.
- Any infringement of third-party rights, including but not limited to intellectual property or privacy rights, by you or your users.
Your indemnification obligations extend to all costs incurred in defense of such claims, including settlement costs, damages, and reasonable attorneys’ fees.
This indemnification obligation shall survive the termination or expiration of these Terms and your use of the Services.
8. Limitation of Liability
To the fullest extent permitted by law, Aurum AI is not liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to:
- Loss of profits, revenue, business, goodwill, or data.
- Medical errors, omissions, or outcomes resulting from reliance on the Services.
- Interruptions in service due to circumstances beyond our control, such as cloud outages, internet disruptions, or technical failures.
- Any unauthorized access to or use of our servers or data.
You agree in no event shall Aurum AI’s aggregate liability exceed $1000.
9. Compliance
You are responsible for ensuring compliance with all applicable laws and regulations, including those related to healthcare and data protection. Aurum AI is not liable for your non-compliance.
10. Third-Party Services
The Services may integrate with third-party applications. Aurum AI is not responsible for the performance, reliability, or compliance of third-party services. Use them at your own risk and in accordance with applicable third-party terms.
11. Force Majeure
Aurum AI shall not be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, strikes, internet outages, or government actions.
12. Termination
Aurum AI may suspend or terminate your access to the Services at its sole discretion if you violate these Terms. Termination does not affect rights or obligations accrued before termination. Upon termination, your access to data stored within the Services may be restricted.
13. Governing Law
These Terms are governed by the laws of British Columbia, Canada. Disputes are subject to the exclusive jurisdiction of the courts in British Columbia, except as provided under the Dispute Resolution section.